{"id":57,"date":"2013-06-29T01:14:39","date_gmt":"2013-06-29T01:14:39","guid":{"rendered":"http:\/\/www.toptelusaccc.com\/en\/?page_id=57"},"modified":"2017-12-01T02:51:00","modified_gmt":"2017-12-01T02:51:00","slug":"the-edn-process","status":"publish","type":"page","link":"https:\/\/www.edncommunication.com\/en\/what-we-do\/the-edn-process\/","title":{"rendered":"The EDN Process"},"content":{"rendered":"<p>EDN Communication\u2019s experience and resources are evident in our ability to implement solutions on a global scale with minimal disruption to our clients\u2019 daily operations.<\/p>\n<p>With an integrated phased approach, EDN Communication\u2019s ensures successful completion in three primary areas of success: operations, technology, and account management.\u00a0 The foundational elements outlined below are consistent elements embedded throughout our collaborative service delivery process:<\/p>\n<ul>\n<li>Identifying monitoring, and mitigating risks<\/li>\n<li>Reviewing and assessing project milestones<\/li>\n<li>Deploying well established tools applied consistently globally<\/li>\n<li>Using experts in contact centers, marketing, and general business development who manage programs<\/li>\n<li>Developing client-specific project communications plans that identify key project milestones and processes, and meet clients\u2019 business needs<\/li>\n<li>Partnering with clients to finalize project plan for a seamless implementation<\/li>\n<\/ul>\n<p>EDN Communication\u00a0transitions clients to our comprehensive customer management solutions using a proven approach for program implementation, testing, and performance.<\/p>\n<p>&nbsp;<\/p>\n<p>The\u00a0EDN Communication phased implementation approach is made up of three stages:\u00a0 <i>Assess, Design,<\/i> and <i>Implement.<\/i> To move from each phase, reviews are conducted consistently with a reiterative process approach reviews of the following: contract and sign off, the project plan and sign off, training readiness testing and sign off, operations readiness testing and sign off, etc.. The review process enables the stakeholders to understand and reach consensus on project status and associated risks.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>EDN Communication\u2019s experience and resources are evident in our ability to implement solutions on a global scale with minimal disruption to our clients\u2019 daily operations. With an integrated phased approach, EDN Communication\u2019s ensures successful completion in three primary areas of success: operations, technology, and account management.\u00a0 The foundational elements outlined below are consistent elements embedded throughout our collaborative service delivery process: Identifying monitoring, and mitigating risks Reviewing and assessing project &hellip; <a href=\"https:\/\/www.edncommunication.com\/en\/what-we-do\/the-edn-process\/\" class=\"pro_btn pro_small\">Read More<\/a><\/p>\n<div class=\"clear\"><\/div>\n","protected":false},"author":1,"featured_media":247,"parent":51,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-57","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":7,"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":262,"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/pages\/57\/revisions\/262"}],"up":[{"embeddable":true,"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/pages\/51"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/media\/247"}],"wp:attachment":[{"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}