{"id":62,"date":"2013-06-29T02:34:02","date_gmt":"2013-06-29T02:34:02","guid":{"rendered":"http:\/\/www.toptelusaccc.com\/en\/?page_id=62"},"modified":"2017-12-01T02:48:37","modified_gmt":"2017-12-01T02:48:37","slug":"our-technology","status":"publish","type":"page","link":"https:\/\/www.edncommunication.com\/en\/our-technology\/","title":{"rendered":"Our Technology"},"content":{"rendered":"<p>EDN Communication\u00a0ensures our clients receive the help, balance and the demands of increasing revenue, improving customer satisfactions, and reducing overall costs using the optimal mix of agent, technology and analytics solutions to ultimately provide the \u201cpremium\u201d customer care solution for the situation at hand.<\/p>\n<p>Our broad portfolio of multichannel contact center solutions will help you maximize customer satisfaction and loyalty\u2014while reducing cost to serve and increasing revenue while delivering premium service.<\/p>\n<p><i>\u00a0<\/i><\/p>\n<p>EDN Communication\u2019s selected cloud-based contact center solution provides opportunities to enhance customer engagement while allowing enterprises to focus on their core competencies.\u00a0 The hosted contact center solution enables\u00a0EDN Communication to achieve greater results with their customer care strategies in less time and with fewer internal resources while providing the \u201cpremier\u201d service desired and expected by customers.<\/p>\n<p>&nbsp;<\/p>\n<p>EDN Communication\u00a0is completely dedicated to driving greater results to the bottom line and delivering higher quality and unmatched service from launch to steady state.\u00a0 Our solution offers enterprises the following benefits:<\/p>\n<ul>\n<li>Reduce inbound calls<\/li>\n<li>Improve contact center efficiencies<\/li>\n<li>Transform upfront and operating costs<\/li>\n<li>Obtain the information necessary to make time-critical decisions, implement changes more rapidly, and deploy new applications<\/li>\n<li>Decrease capital investment and focus on business and IT strategy, not technology obsolescence<\/li>\n<li>Reduce risk<\/li>\n<li>Increase efficiency<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>EDN Communication\u00a0ensures our clients receive the help, balance and the demands of increasing revenue, improving customer satisfactions, and reducing overall costs using the optimal mix of agent, technology and analytics solutions to ultimately provide the \u201cpremium\u201d customer care solution for the situation at hand. Our broad portfolio of multichannel contact center solutions will help you maximize customer satisfaction and loyalty\u2014while reducing cost to serve and increasing revenue while delivering premium &hellip; <a href=\"https:\/\/www.edncommunication.com\/en\/our-technology\/\" class=\"pro_btn pro_small\">Read More<\/a><\/p>\n<div class=\"clear\"><\/div>\n","protected":false},"author":1,"featured_media":245,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-62","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/pages\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":6,"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/pages\/62\/revisions"}],"predecessor-version":[{"id":253,"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/pages\/62\/revisions\/253"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/media\/245"}],"wp:attachment":[{"href":"https:\/\/www.edncommunication.com\/en\/wp-json\/wp\/v2\/media?parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}